Consumer Law
How to File a Consumer Complaint in India on e-Jagriti
By ATTPL Legal Editorial Team · · 2 min read
Step-by-step guide to filing a consumer complaint online in India on e-Jagriti: when to file, which commission, documents, fees and what happens next.
When you can file a complaint
Under the Consumer Protection Act, 2019, you can file a complaint for defective goods, deficient services, unfair trade practices, overcharging or misleading advertisements. Before filing, send a written complaint to the seller or service provider and keep the reply.
Try the National Consumer Helpline
The National Consumer Helpline (1915) and its online portal help resolve many disputes with companies before litigation. If this does not work, file before the consumer commission.
Which commission to approach
- District Commission: claims up to ₹50 lakh
- State Commission: above ₹50 lakh up to ₹2 crore
- National Commission: above ₹2 crore
The value is the consideration paid for the goods or services. You can file where you live or work, or where the opposite party is located.
Filing on e-Jagriti
- Register on the e-Jagriti portal of the Department of Consumer Affairs
- Fill in complaint details, the relief sought and the facts
- Upload invoices, warranty cards, correspondence and other evidence
- Pay the fee online, where applicable — complaints up to ₹5 lakh have no fee
- Track hearings and orders online
Time limit
A complaint must generally be filed within two years from the date the cause of action arose. Delay can be condoned only with sufficient reason.
Get legal help
ATTPL Legal can help draft notices and complaints. Businesses facing consumer disputes can also use ATTPL Consultancy for process and compliance reviews.
Frequently asked questions
Do I need a lawyer to file a consumer complaint?
No. A consumer can file and argue the complaint personally, though legal help is useful in complex cases.
What is the time limit?
Generally two years from the date the cause of action arose.
Sources and further reading
This article is general information, not legal advice. Consult a qualified lawyer for your specific case.
