RERA Complaints: A Guide for Homebuyers in Rajasthan

What RERA does for homebuyers

The Real Estate (Regulation and Development) Act, 2016 created a regulator in each state to bring transparency and accountability to real estate projects. In Rajasthan, the Rajasthan Real Estate Regulatory Authority (RERA) registers projects and agents and hears complaints. Registered projects must disclose approvals, layout plans and timelines, and promoters must follow rules on how money collected from buyers is used.

For a homebuyer, this means there is a specialised forum to raise problems such as delayed possession or changes to approved plans, without going through a regular civil suit.

Common grounds for a complaint

• Delay in handing over possession beyond the date in the agreement.
• Changes to the sanctioned plan or specifications without required consent.
• Structural defects or poor workmanship reported within the period set by law.
• Failure to provide promised amenities.
• Refusal to refund or pay interest where the buyer is entitled to it.
• Sale of a project that is not registered when registration is required.

Before you file: gather documents

• Allotment letter and agreement for sale.
• Payment receipts and bank statements.
• Brochures and advertisements showing promises made.
• Correspondence with the builder, including emails and letters.
• The project's RERA registration number and details from the RERA website.

Check the project's page on the Rajasthan RERA website for registration status, completion date and quarterly updates. This often shows whether the promoter has extended timelines.

How the process generally works

Complaints are usually filed online on the Rajasthan RERA portal in the prescribed form, with the required fee and documents. The authority issues notice to the promoter, hears both sides and passes an order, which may include refund with interest, interest for delay or directions to complete work. An appeal against the authority's order lies to the Real Estate Appellate Tribunal within the period allowed by law.

Procedures, forms and fees can change, so always check the current rules on the official portal or take advice before filing.

Remedies the authority can order

Depending on the facts and the law, the authority may direct the promoter to complete the project, hand over possession, refund the amount paid with interest if the buyer chooses to withdraw, or pay interest for every month of delay if the buyer stays in the project. Penalties may also be imposed on promoters who violate the Act. Claims for compensation are dealt with by the adjudicating officer under the procedure provided in the law.

Orders of the authority can be executed if the promoter does not comply. Buyers should keep track of compliance and raise execution applications where needed, rather than assuming the matter is closed once an order is passed.

• Refund with interest where the buyer withdraws from a delayed project.
• Interest for delay where the buyer continues in the project.
• Directions to rectify defects or provide promised amenities.

Practical tips

• Write to the builder first, clearly stating the problem and your demand; keep proof of sending.
• Join other buyers in the same project where possible — collective complaints carry weight and share costs.
• Keep paying instalments as per agreement unless legal advice says otherwise, to avoid weakening your position.
• Consider mediation or settlement offers carefully; our guide on mediation vs litigation explains the trade-offs.

Prevention is better than a complaint

Before buying, check RERA registration, approvals, title and the builder's track record. Our checklist on property purchase due diligence in Jaipur covers what to verify. If you are financing the purchase, compare home loan options with ATTPL Finance. For help with a RERA matter, contact ATTPL Legal.

Frequently asked questions

Sources and further reading

• Rajasthan Real Estate Regulatory Authority
• Real Estate (Regulation and Development) Act, 2016 — India Code